Contact & FAQ

Contact Us

Hello, fellow creatives and fiber art enthusiasts! Whether you're looking for information about our latest collections, have questions, or just want to say hi, we'd love to hear from you. Use the contact form below or email at FiberArtbyChels@yahoo.com.

Collections and Inquiries

Unique Art Pieces: Although I no longer take custom orders, as my focus has shifted to creating and filming one-of-a-kind pieces. Each collection drop will feature exclusive artwork that won't be replicated. Keep an eye on our site and social media for updates on when these unique collections become available!

Giveaways: Excited about possibly owning one of these unique pieces? Stay tuned for regular giveaways! Follow our social media channels and subscribe to our newsletter for your chance to win.

Wholesale

While I no longer offer custom pieces, I’m open to wholesale inquiries for unique collections. If you're interested in carrying Fiber Art by Chels pieces in your store, please fill out the form below including the product name & quantity.

Other Inquiries

For any other questions, please use the contact form below. I typically respond within 1-3 business days!

FAQ

What happened to custom orders?

I've decided to dedicate my time to creating and filming unique pieces, which will be sold during our collection drops. This allows me to share more of my creative journey and inspire others to start their own.

Shipping Details:

We currently ship in the United States. Once your order is placed, shipping will take 3-10 business days depending on the selected shipping choice.

Return Details:

How long does a customer have to return an item? We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, the item must be in the same condition it was received in, unworn or unused. You’ll also need the order number or proof of purchase.

To start a return, please contact us below or at FiberArtbyChels@yahoo.com. If your return is accepted, we’ll send a return shipping label, as well as instructions on how and where to send your package.

Damages and issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.